IT Supervisor

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

To ensure that timely IT support is rendered to all guests and departments, especially in areas with guest contacts.

JOB RESPONSIBILITIES

• Familiar with all the systems Opera, Micros, Windows 2003 and 2008 Servers, all windows client operating systems.
• Experience in managing systems and networks
• Provide In-house guest IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability
• Coordinate and manage projects
• Experience in dealing with vendors and users at all level
• Oversee the work of the projects and ensure on time completion
• Document project progress
• Ensure that IT actively contributes to cost saving and revenue generating strategies
• Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively.
• Ensure Information Technology standards and best practices are communicated, implemented and measured.
• Support the business in the preparation of contingency plans & co-ordinates the regular testing.
• Support all the IT related issues in the company.
• Supervise and support the activity of the IT Butlers

• Diploma in IT