IT Service Support Associate

ABOUT THE COMPANYAZADEA Group is apremierlifestyle retail company that ownsand operates more than 40 leading internationalfranchise concepts in fashion and accessories, food and beverage, home furnishings,sporting goods, multimedia and beauty and cosmetics across theMiddle East and Africa spreadacross 13 countries overseeing more than 700 stores.JOB PURPOSEThe IT Service Support Associate is responsible for providing technical support to users and assisting in the maintenance of IT systems. He/she installs, configures, and maintains hardware and software components, troubleshoots issues, and provides support to users both on-site and remotely.RESPONSIBILITIESInspect personal computer equipment and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives. Support hardware maintenance and perform basic troubleshooting.Assist in maintaining and updating the group's active directory under the guidance of senior team members.Install and configure designated software packages, including operating systems, business applications, and office tools. Provide basic maintenance and troubleshooting support for software-related issues.Provide support to users for inquiries regarding networking, operating systems, system hardware diagnoses, software, and operator-related issues. Assist users with setup and configuration of software and hardware.Assist in troubleshooting business applications, including relevant applications. Monitor systems and networks to identify and resolve basic issues.Support in managing and prioritizing reported requests and incidents logged in the service desk system. Provide updates and status reports to senior team members on the resolution of requests and incidents.Assist in maintaining documentation of hardware and software configurations, troubleshooting procedures, and resolutions. LANGUAGE & TECHNICAL SKILLSLanguage ProficiencyFluency in English.Specific SkillsExperience in Windows operating systems and networking.Knowledge of hardware and Microsoft Office applications.EDUCATIONBachelor's degree in Information Technology, or Computer Science, or a related field.EXPERIENCEZero to two years of experience in a similar role.BEHAVIORAL COMPETENCIESTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. For example, makes effective use of the latest technologies required for success in the role; grasps the main terminology. Learns and adopts new technologies, although may require some time to master the changes.Optimizes Work ProcessesKnows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.Drives ResultsConsistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.Self-DevelopmentActively seeks new ways to grow and be challenged using both formal and informal development channels. For example, demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunitiesAzadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.