We are looking for a Customer Success Associate for our client in the software solutions firm.
Job Description:
The client servicing associate will be responsible for Active & Passive Clients.
Responsibilities under Active Clients:
· Will be involved in the scope of work definition process for every new project.
· Liaising with the technical team to get updates on the progress of the product implementation.
· Maintaining a detailed and accurate record of all client details and communications.
· Communicating with the client on a daily basis regarding the progress of the implementation of the product.
· Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.
· Ensuring to respond to client queries in a professional and timely manner.
· Providing clients with relevant information on the products and services offered by the company
· Train the client on the product during handover as well as support the client once the product has been handed over.
· Responsible for User Acceptance Testing (UAT), after product implementation has been completed.
· Performing on-site visits to the client.
Responsibilities under Passive Clients:
· Maintaining long-lasting business relationships with clients.
Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.
Excellent communication skills.
Knowledge of Zoho is an advantage.
Solution Oriented.