We are looking for a Customer Success Associate for our client in the software solutions firm.
Job Description:
The client servicing associate will be responsible for Active & Passive Clients.
Responsibilities under Active Clients:
· Will be involved in the scope of work definition process for every new project.
· Liaising with the technical team to get updates on the progress of the product implementation.
· Maintaining a detailed and accurate record of all client details and communications.
· Communicating with the client on a daily basis regarding the progress of the implementation of the product.
· Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.
· Ensuring to respond to client queries in a professional and timely manner.
· Providing clients with relevant information on the products and services offered by the company
· Train the client on the product during handover as well as support the client once the product has been handed over.
· Responsible for User Acceptance Testing (UAT), after product implementation has been completed.
· Performing on-site visits to the client.
Responsibilities under Passive Clients:
· Maintaining long-lasting business relationships with clients.
Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.
Excellent communication skills.
Knowledge of Zoho is an advantage.
Solution Oriented.
Jigsaw HR Solutions is a a local (Northampton based) HR consultancy offering HR Services. Anything from contracts and policies to HR strategy and employee engagement. My aim is to find the right piece to your HR puzzle