IT Manager

Iqarus has a proud history, extending over 40 years, of delivering fully-integrated healthcare solutions in complex and demanding operating environments. We operate across the medical spectrum from primary care and occupational health, to advanced pre-hospital trauma care, through to full scale laboratory, radiological, diagnostic and surgical capabilities. Our approach projects the highest standards of clinical care into the environments in which we operate, through a combination of local knowledge, multinational medical staff, integrated global clinical governance, training and medical supply. Our highly-skilled operational teams deliver frontline and preventative services to mitigate health risk and help organisations keep their workforces safe, healthy, resilient and productive. By increasing the quality, simplicity and efficiency of health delivery we enhance our clients’ return on investment in health and in many instances, help elevate social and/or humanitarian objectives too. Our clients include multinationals and SMEs, governments, non-governmental organisations, supra-nationals, and non-governmental organisations.

Role summary:

The IT Manager will primarily support Iqarus and be responsible for designing, implementing and maintaining the IT infrastructure, communication systems and the application servers, networks to a high standard across Iqarus and all its sites. Ensuring the integrity of high availability of servers, networks and provide maximum performance for end users.

Duties and responsibilities:

• Overseeing all technology operations and evaluating them according to established goals.
• Representation of the Function as the Head of IT Team.
• Develop IT strategy as it relates to the organization's IT infrastructure (Servers, networks, firewalls, computers, information systems, applications, and communication systems)
• Manages and coordinates IT security resources with the objective of strengthening the organization’s security posture and maximizing the overall effectiveness of all IT security services.
• Execution of Technology Infrastructure related projects for the development, enhancement or decommissioning of the business IT infrastructure needs.
• Deploy Electronic Medical Records (EMR) system across Iqarus Clinics in collaboration with the EMR team and clinical team.
• Manage backup systems for servers across Dubai and project sites effectively, monitor backup systems on a regular basis.
• Ensure smooth delivery and operation of IT services by monitoring systems performance and health of the IT Infrastructure and its elements.
• Analysing the business requirements of all departments to determine their technology needs.
• Conduct DR testing procedures for Iqarus IT Infrastructure.
• Carry out Infrastructure Projects as directed by Executive Leadership Team.
• Management of all information security, cybersecurity controls, review of IT policy and development and release of policy manuals and updates.
• Develop, manage, and track the IT department's annual budget and report on expenditure
• Ensure that Iqarus' IT infrastructure and security standards, policies, and practices are aligned with industry best practices.
• Oversee the technical implementation and continuous enhancement of the Information Security Management System (ISMS) to ensure the organization retains ISO 27001 certification.
• Maintain Cyber Essentials Plus compliance by managing security controls, conducting regular audits, and ensuring adherence to the certification's standards.

• 10+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.
• Excellent understanding of computer systems, security systems, networking and systems administration, databases and data storage systems, and telecommunications systems
• Demonstrate a deep understanding of Identity and Access Management, Security Architecture and Design, Network Security, Physical and Environmental Security, Cryptography, Application Security, Incident Response, and Cloud Security.
• Professional Qualifications in IT infrastructure related subject desirable

Key Skills:

Demonstrable knowledge of the following areas

• Servers, virtual servers, cloud servers, and SAN hardware.
• WAN, LAN and Wireless, router and switch configuration and management.
• Windows Server Operating Systems (Server 2016 R2, Server 2019 and up)
• Security/AV Products (Trend Micro, Qualys, Endpoint encryption)
• Backup technologies (Veeam).
• Firewall technologies (Dell Sonicwall and Fortigate Firewalls).
• Virtualisation technologies (VMware).
• Cloud technology (Microsoft Azure)
• Active Directory, Group policies & Office 365 advanced administration.
• Cyber security technologies (Microsoft Intune, Proof Point)
• Service desk platform (Service Now)
• Avaya VOIP telephony.

Essential Capabilities:

• The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
• The ability to gain others’ support of ideas, proposals, projects and solutions. 
• Present arguments that address others’ most important concerns and issues and looks for win-win solutions
•  The ability to delegate responsibility and to work with others and coach them to develop their capabilities.