IT Help Desk Analyst

We are currently looking for IT Help Desk Analyst our UAE operations with the following terms & conditions. 

Experience and Skills

·       2 years’ experience

·       Knowledge about ITSM tools and ITHD Ticketing

·       Knowledge about Windows 10 / 11

·       Basic Knowledge of networking

·       Bachelor's Degree in Computer science

Responsibilities

·       Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.

·       PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.

·       Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.

·       Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.

Joining time frame: 2 weeks (maximum 1 month) 

Terms and conditions: 

Joining time frame:   maximum 4 weeks