IT/AV Projects Officer
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We are looking for an IT/AV Projects Officer who will provide highly effective and cohesive support and timely delivery of departmental operations and projects, including to assist the IT Manager in providing effective technical, data driven analytical, administrative and management support to all aspects of projects, performance and IT/AV operations. The IT/AV Projects Officer will ensure satisfactory completion of the allocated planned and reactive maintenance, including technical and projects support ensuring development and completion of the allocated service deliverables of IT/AV services for the Zayed University contract.
The ideal candidate should have the ability to foster good relations with other departments and stakeholders at all levels and be a team player. An individual who has Flexibility, excellent attention to detail and ability to identify key issues and able to work under stringent deadlines and high pressure environment.
This role is part of our Portfolio IT/AV team and will be based in our contract in Zayed University in Abu Dhabi.
Key Accountabilities
Participate in project work including refurbishment of existing building equipment/systems and/or new installations.
Support the Manager to develop, manage and report integrated programme schedules, including planning related project reports and metrics.
Provide planning expertise in support of the development of projects delivery and work instructions.
Support facilitating projects from inception to completion with the purpose to develop and deliver project schedules and associated data.
Key point for the development and implementation of planning improvements to increase contracts project delivery capability.
Accountable for managing the accuracy of data within project plans and associated documentation.
Support the development and production of planning related project reports & metrics.
Support the provision of project resource management, including development & management of scheduled project plans encompassing the entire project lifecycle
Provide planning expertise in support of the development of Programme Delivery procedures and work instructions.
Develop and supervise project work breakdown structures and associated work packages.
Capture estimates and all project dependencies & constraints for integration into the project schedules.
Present and develop project planning status reports and recommendations at project reviews and progress meetings.
Liaise with all project stakeholders to determine project status and update plans in accordance with Serco processes.
Liaise with staff across all functions/groups within the organisation who are assigned as work package and/or resource managers for the delivery of assigned projects.
Continuous review of operations and provide recommendations to improve service delivery.
Provide monthly activity report to IT manager, as directed.
Carry out and oversee the planned and reactive maintenance on all IT/AV services and associated equipment throughout.
Conduct regular tests on the equipment to determine operating reliability and efficiently as part of planned preventative maintenance.
Develop and manage PPM scheduling and ensure accurate reporting and records are maintained on the Concept system.
Monitor, troubleshoot and provide first line support for all IT/AV equipment including; PC’s/Servers, printers, projectors, screens, media players, sound & AV systems etc.
Configure and develop enterprise management systems with implementation of Change Management/Configuration Management processes and enhance reporting capabilities.
Interface with the Helpdesk for maintenance disciplines, for reporting and fault management purposes and ensure KPI’s are met with close-out of all completed reactive works
Manage the specialist subcontractors/service providers and follow escalation processes to ensure timely response and rectification with review of maintenance reports.
Review work orders or Service providers work upon completion with recommendations of approval for payment.
Supervise the department procurement cycle, including vendor creation and vendor payment processing, in coordination with the Administrative functions;
Maintain accurate and up to date records of the IT/AV inventory and database and ensure all processes are followed to approved standards.
Assist in monitoring daily operations and activity, and update records as required.
Supervise the day-to-day and report on implementation of UAE and SERCO HS&E standards and protocols.
Specific Requirements
Must hold relevant and recognised qualifications or experience in the discipline, or equivalent.
Proficient and able to provide first line support for all latest IT/AV systems.
Technically competent with a clear understanding of the IT equipment and associated services.
Good verbal and written English language.
Experience in organising IT projects to develop and deliver project plans using best planning practice
Experience of working in a Programme Management Office – PMI, Prince2 or equivalent environment.
Minimum 2 years of experience providing IT/AV support in a building services and/or FM environment.
Minimum 2 years of experience in development and implementation of best practice standards and processes.
Should have at least 1 year experience in developing and customizing enterprise management systems.
At least 1 year experience in TCP/IP, Internetworking, DHCP, WINS, IIS, and DNS servers.
Experience of the following systems, as a minimum: Window Server 2003/2008, Windows OS XP/7.
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.