Greet customers as they enter the store in a warm, friendly, and professional manner, creating a positive first impression.
Identify customers' needs and preferences through active listening and effective questioning techniques. Recommend suitable mobile phone models, plans, and accessories based on their requirements.
Demonstrate the features and functions of mobile phones, such as camera quality, operating system capabilities, and connectivity options, to enhance customers' understanding and interest.
Keep up - to - date with the latest mobile phone models, technological advancements, and industry trends. Use this knowledge to effectively promote products and stay ahead of competitors.
Achieve or exceed individual and team sales targets on a regular basis by actively promoting add - on products and services, such as extended warranties, mobile phone cases, and screen protectors.
Customer Service
Provide exceptional customer service throughout the sales process, from initial inquiry to post - purchase support. Address customers' concerns and questions promptly and accurately, ensuring their satisfaction.
Assist customers with mobile phone setup, including transferring data, installing applications, and configuring settings. Provide basic training on how to use new features and functions.
Handle customer complaints and returns in a professional and courteous manner. Follow company policies and procedures to resolve issues effectively and ensure customer loyalty.
Store Operations
Keep the store clean, organized, and presentable at all times. Ensure that mobile phone displays are well - stocked, arranged attractively, and in working condition.
Participate in inventory management tasks, such as counting stock, updating inventory records, and reporting shortages or damages.
Collaborate with team members to ensure smooth store operations. Assist colleagues during peak hours and share knowledge and experience to improve overall team performance.
Skills
Requirements
Education and Experience
High school diploma or equivalent. Previous experience in sales, preferably in the mobile phone or electronics industry, is an advantage.
Skills
Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
Strong sales and negotiation skills, with a proven track record of achieving sales targets.
Good problem - solving skills and the ability to think on your feet to address customer issues.
Basic computer skills, including familiarity with point - of - sale systems and inventory management software.
A passion for mobile technology and a willingness to learn about new products and features.
