Internship - Customer Care Center Coordinator (m/f) // Dubai

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the internship of Customer Care Center Coordinator intern and you will be part of experienced Customer Care Centre representatives, and you will be supporting the team to coordinate the daily activities for the sub zone region including UAE, Oman, Qatar, and Bahrain.

In addition, you will provide support functions for several offices aiding in meeting customers’ needs during critical times to ensure performance demands.

Your role:

• Serve as the first point of contact for Siemens Healthineers customers.
• Receiving Customer requests (service calls, emails, tpF) for corrective maintenance, preventive maintenance, Application trainings.
• Coordinate with the customers to schedule field service activities and resources to ensure customer expectations and commitments are met.
• You will create as well as monitor notification for CSE’s and APPS specialists.
• Coordinate to dispatch activities of the CSEs for onsite visit, preventive maintenance visit, and APPS visits.
• Provide support, information, prioritization, and coordination of assignments for field service Engineers of all service and Application dispatches.
• Ensure all service requests and dispatches are well detailed, coordinated, prioritized and organized for review & follow-up action.

Your expertise:

• You are studying Biomedical Engineering (preferred), Electronics/ Electrical Engineering/Clinical Engineering or related courses of study.
• Excellent organizational, interpersonal, and communication skills
• Knowledgeable in Microsoft Office products
• Knowledge in SAP MM and SD modules is in and advantage.
• You are still student and enrolled to a university in UAE
• You will be available for at least 6 months, preferably longer
• Proficiency in English is a must.

To find out more about the specific business, have a look at Siemens Healthineers United Arab Emirates (siemens-healthineers.com)

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.