Insurance Coordinator - Medical Center

Job Purpose:  

Responsible for all medical insurance claims related processes including but not limited to e-claims, resubmissions, rejections etc. Liaise between Medical Insurance Providers and employees/patients and handle all communications and documentation with regards to medical claims and insurance enquiries.  

Responsibilities 

1. Processes & tracks insurance claims, informs employees of the status of their claims, and prepares insurance statements. 
2. Initiates purchase requisitions for Medical Center, confirm order receipts, verifies all supplier invoices, and follows up on payment by liaising with Finance Department. 
3. Makes appointments with various hospitals on behalf of employees/patients and handles necessary communications. 
4. Handles petty cash, deposits of daily cash collection, and recording all transactions of medical center. 
5. Verifies all medical codes are accurately updated in the system, highlights any inconsistencies for correction. 
6. Handles all communications & documentation with employees/patients, internal departments, suppliers and external service providers as directed by Line Manager. 
7. Generates detailed reports with regards to insurance, e-claims, and medical center transactions. 
8. Ensure a filing system for medical records is in place and records are kept updated. 
9. Maintains strict confidentiality related to medical records and other data. 
10. Provides coordination & administrative support and deputizes as Receptionist when required. 

Requirements: 

• 2+ years of work experience in a similar role within outpatient and/or inpatient clinic, hospital, medical centre etc 
• Experienced in processing insurance for claims submission and resubmission, preparation of reports and coordination with medical service providers. 
• Bachelor's degree or equivalent. 
• Proficient in MS Excel and Word and experienced in using e-claim/ database systems. 
• Fluent in English Language (Arabic is a plus)  
• Excellent communication skills.