Job Description
The purpose of this position is to monitor security in all areas of Dubai Metro System and to provide prompt, up-to-date and clear information from the control room to the passengers at stations and on board trains.
MAIN RESPONSIBILITIES
- Responsible for controlling the security in all areas of Dubai Tram Al Sufouh System such as office buildings, stations, depots, any auxiliary buildings and car parks.
- Maintain good communications with Customer Service Operators on the tram lines.
- Utilise CCTV to monitor security and related operations and to focus on areas where crime, vandalism, anti-social behaviour or other unauthorised activities may occur and to direct Customer Services Operators appropriately.
- Direct Customer Services Operators to respond and deal with incidents and events on the system and communicate with other frontline staff of events on the system.
- Act as the central point of contact between the DTAS and the Dubai Police Force (and or other Security, Enforcement and Governmental Agencies) to counter fare evasion, crime, anti-social behaviour, assault and security threats on the system.
- Access the CCTV and telecommunications recording systems for investigation purposes.
- Perform shift and emergency duties when required.
- Alert and inform the Chief Controller of security incidents on the system.
- Provide prompt, up-to-date and clear information from the control centre to passengers at stations and on board trams.
- Assist Chief Controller by organising external communications.
- Monitor the passenger movements at stations (platforms) and on board trams and liaise with Customer Services Operators and Tram Drivers for passenger management.
- Monitor operation of station systems, such as escalators, elevators, TVMs, fire detection, etc.
- Liaise with Customer Services Operators and ensure all tram movements are co-ordinated during abnormal operation.
- Perform shift and emergency duties when required.
- Perform and carry out other duties as instructed / directed by the Chief Controller.
KEY SKILLS
- Good English and Arabic communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
- Highly motivated with a flexible approach in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies.
- Good literacy and analytical skills required for the role.
- Ability to understand complex systems and possess good IT skills.
- Excellent written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
- Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
- Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
- Hold a valid UAE driving license with a good driving skill and experience.
EXPERIENCES
- A minimum of 2 years, preferably 3 years, of security work related experience (in a law enforcement agency or security services provider) for railway organisations, public utilities companies, or government offices including foreign embassies.
- A minimum of 2 years of work experience in a railway operations environment delivering front line services is an advantage.
- Experience of following rules and instructions.
EDUCATIONNAL QUALIFCATIONS
- Ideally a degree holder or high diploma of post secondary education in a related discipline.
