As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.
What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.
Your Day to Day
To deliver a great guest experience – In Room Dining Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever they dine.
Some of your main role responsibilities are:
- To provide excellent quality service as per the Hotel Standard Operating Procedure
- Prepare food and beverages trolleys/ tray for service to guests and serving the food according to established health and presentation standards
- Be attentive to the guest’s needs
- Responsible for maintaining cleanliness at work and guest areas
- Collecting and returning food and beverage items to proper area
- Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
- Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
- Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
- Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
- May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
- Interacts with Kitchen and Stewarding departments to ensure that the operation runs smoothly
- Has a thorough knowledge of all Hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Minimum 1-2 years’ experience in hotels in similar position
- Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.
- Communication skills used frequently when interacting with guests wait staff, cooks, and supervisor.
- Reading and writing abilities used often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
- Ability to perform the following: Carrying or lifting items, moving around the restaurant, bending, stooping, kneeling, handling food objects; plates, trays, glasses, etc
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.
So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".
We are an equal opportunity employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
