In-Room Dining Order Taker at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as In-Room Dining Order Taker and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Greet guests warmly and provide exceptional customer service.
• Take accurate food and beverage orders over the phone or through digital platforms.
• Ensure that orders are entered correctly into the system and communicated to the kitchen staff.
• Provide detailed information on menu items, including ingredients and preparation methods.
• Confirm guest preferences and dietary restrictions to tailor the dining experience.
• Coordinate with the kitchen and service staff to ensure timely delivery of orders.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain knowledge of daily specials, promotions, and hotel services.
• Assist in the preparation and setup of in-room dining trays and presentation.
• Uphold cleanliness and organization in the in-room dining area and equipment.

Ideally, you should possess some or all the following qualifications and experience:

• High school diploma or equivalent; additional hospitality training is a plus.
• Previous experience in a food service or hospitality role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of food and beverage offerings.
• Excellent attention to detail and accuracy in order-taking.
• Proficient in using point-of-sale (POS) systems and other relevant technology.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• A friendly and positive attitude with a strong commitment to guest satisfaction.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?