Implementation Consultant
Full-time Job Family Group: Client Support Services
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Team Summary
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
What the CS Consultant, Implementation does at Visa:
This position serves as Visa Project Manager for implementation services provided to Clients (Banks, Fintech, Payment service providers). This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovation solutions. This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.
This role manages the efforts of Visa technical, and business resources, leads project discussions with Visa Clients (banks) to achieve a timely and error free implementation of new Visa products and services and/or add-on of Visa programs. This role is responsible for solving complex problems and taking a broad perspective to identify innovative solutions.
In this role, you are expected to:
Provide project management support to Visa clients and processors to ensure client expectations are exceeded Coordinate directly with client to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions Report client project accomplishments and deliverables to management on weekly or monthly basis Confidently manage client projects in parallel to product developments and a changing landscape Manage non-routine, complex processing requests, as well as short term tactical and strategic customer initiatives Proactively identify opportunities for process improvement to improve team efficiencies and project delivery to clients Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders Build a cohesive global workgroup and involve those global workgroups in communications and decision-making. Prepare and maintain detailed project plans, status reports, and issues logs Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently and having a professional demeanor Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments Assume appropriate decision-making authorities to ensure flawless execution of project objectives Coordinate internal Visa resources to ensure delivery on commitments This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation
Why this is important to Visa:
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
What you will need:
We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a business analyst role in software or financial services Requires a minimum of 8+ years’ of Information Technology system knowledge with good understanding of project management, technology and applications Candidate is required to interact with stakeholders in US / India / Singapore, hence the ability to speak/write English fluently is a must Project management of retail banking, card schemes or new technologies that are applicable to the payment industry Good working knowledge of Visa’s payment processing systems including message routing, authorization, clearing & settlement and client connectivity a plus
What will also help:
Excellent time management, organization and planning skills a must Ability to comprehend and translate complex technical issues and apply to business solutions Able to set priorities, influence others and manage client expectations Demonstrated success in client relationship management Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines Excellent verbal, written, presentation and interpersonal skills are required Demonstrated ability to articulate complex technical terms or processes into business language in a focused and well organized manner Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures Be able to learn and acquire knowledge in new technologies in keeping step with market developments Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions Willingness to take on new challenges, explore new ideas and be flexible with changing priorities Orientation towards quality enhancement and process improvement
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Bachelor’s degree or equivalent experience. Requires a minimum of 8+ years’ experience in a customer support role in financial services, payment card, technology, or information services. Understanding of payment schemes and transaction processing flow. Demonstrated success in customer relationship management. Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines. Strong team player internally and with clients, working independently to coordinate cross functional activities. Able to set priorities, influence others, and manage customer expectations. Excellent time management, organization, and planning skills are essential. Strong project management skills required. Demonstrated ability to articulate complex technical terms or processes into business language. Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).* Excellent verbal, written, presentation and interpersonal skills are requi
