Closing date: 31/10/2024
Number of positions: 1
Recruiter name: Reem Mansoor
Reference number: 54342
Workplace Type:
Mediclinic Corporate Office Abu Dhabi | Abu Dhabi | United Arab Emirates
To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems
Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
Maintain service records and their resolution in the IT Service Management tool
Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
Certification in ITIL v3 Foundations will be an advantage
At least 1 years’ experience in an ICT support service environment
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family