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Job Description

Closing date: 06/02/2025 
Number of positions: 1
Recruiter name: Reem Mansoor 
Reference number: 56806 
Workplace Type: 


Mediclinic Corporate Office Abu Dhabi | Al Ain | United Arab Emirates


MAIN PURPOSE OF JOB

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems




KEY RESPONSIBILITY AREAS

Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)


Determine the best solution based on the issue and details provided by customers


Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business


Maintain service records and their resolution in the IT Service Management tool




REQUIRED EDUCATION

Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution


Certification in ITIL v3 Foundations will be an advantage




REQUIRED EXPERIENCE

At least 1 years’ experience in an ICT support service environment




REQUIRED JOB SKILLS AND KNOWLEDGE
  • Able to complete the necessary documentation
  • First line hardware and software technical problem solving skills
  • Client service and related management principles
  • IT service management tool
  • ITIL Service Management based skillset for Incident, Change, Problem and Request management


All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family


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