Job Description
As an HR Technology Partner, you will be responsible for our HR systems landscape: planning, implementing and providing support to a range of HR technology solutions that cover the entire employee life-cycle from hire to retire and assisting the end-user community in efficient and effective use of HR systems. You will work to continuously provide improved systems functionality and ensure, through participation in the systems development life cycle, that the proposed system/solution delivers the expected business results. You will support process improvements and standardisation of procedures to improve efficiency and ensure control over HR systems-related activities.
In this role, you will:
- Develop the HR technology investments/utilization strategy in liaison with HR Senior Leadership and stakeholders.
- Budget the CAPEX/OPEX investments for HR IT systems and manage the budgets/actuals/vendor contracts in liaison with IT.
- Work with stakeholders to identify opportunities for automation. Monitor new developments, assess relevance for the business and advise business areas on the changes and best practices.
- Collate and analyse business requirements/system enhancement requests.
- Suggest, formulate and document solutions working along with IT, and ensure that proposed changes are in the overall best interests of the business and future strategy of the system.
- Prioritise, plan and follow through to implementation, of all HR IT projects and enhancement initiatives as per the governance model.
- Ensure all stakeholders are engaged and provided with regular updates on project status.
- Establish and conduct Work Programme and service reviews with key stakeholders and manage their respective accounts as a key account manager.
- Ensure every automation is tracked for its intended benefits.
- Build partnerships and work closely with internal technology teams and vendors to implement and manage system solutions and tools. Control the testing and sign-off of projects, enhancements, patches and new releases.
- Work with IT to ensure all support calls are resolved within the agreed Service Level Agreement (SLA).
- Act as the HR technology centre of excellence (CoE) by supporting ongoing systems-related training and adoption. Provide expert advice and guidance to users, answering functional queries, identifying areas of enhancement through system monitoring and suggesting best practices that offer potential cost or productivity savings.
