At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Human Resources department as a HR Assistant supporting our Operations teams.
Key job responsibilities
The HR Assistant is both a strategic and hands-on role that provides Human Resources support to our customer service centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity and include internal auditing, as well as internal and external reporting. They provide answers to questions regarding a broad range of human resources, benefits, and payroll topics. They manage cases, projects, and partner relationships with varying degrees of complexity. They adhere to strict confidentiality standards. Work is performed within Service Levels.
Responsibilities Include but are not limited to:
· Responds quickly and accurately to questions from employees. Ensures that employee documentation is complete and accurate
· Acts as a Subject Matter Expert for employees, escalates as appropriate.
· Provides training and guidance on policies, processes, and systems to stakeholders and team members
· Creates and distributes standard communications
· Audits and analyzes key findings.
· Leads process improvement initiatives. Develops suggestions for improvements to maximize value of resources.
· Performs project tasks as directed
· All other duties and responsibilities as needed
*Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs. This position will be required to work night shift. Full shift flexibility including overtime, holidays and weekends is needed for this role.
- 6+ months of human resources experience
- 6+ months of customer service experience
- High school or equivalent
- 6+ months of Microsoft Office products and applications experience
- Experience in confidential environments
- 1+ years of human resources experience
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.