Are you seeking an opportunity to work with Premier Inn Hotels Middle East. Want to develop your career with a known brand who puts
its people first? This might be the role for you! Our Housekeeping Team Leaders are at the front line when delivering an
outstanding product to the guest. Not only do you support to lead, motivate and
train our housekeeping team, you are also responsible for releasing rooms to
meet the standards required. Often you will interact with the guest, managing
expectations in an friendly and down to earth manner taking great pride and
attention towards creating a service that our guests love. What will I be doing?
Leads by example to develop strong
guest relationships with repeat or long stay guests, encouraging guests to
complete hotel reviews and increase name mentions.
Responsible for all first level
escalations and to make decisions in line with the role scope or escalates
accordingly.
Ensures the safety of all guests and
manages emergency responses as required in line with company policies and
procedures.
Ensures team compliance on delivery of
all housekeeping policies, procedures, & standards
Ensures room cleanliness and hygiene,
chemical handling and PPE practices are followed by the team
Completes daily inspections for
trolleys, guest rooms, storage, public areas, back offices and laundry.
Ensures lost and found items are
appropriately reported and recorded
Ensures any safety hazards or
violations are appropriately managed
Completing reports and filing
appropriately
Ensures maintenance issues raised are
completed appropriate
Reviews and manage stock levels
Preparation of room allocations,
shifts and daily, weekly and monthly reports
Action cleaning programs with the HKM,
OM and Team
Immediately raises inconsistencies in
procedures, practices or systems to the HKM for reviews into training
Monitors & ensures individual
& team KPI’s, objectives, development plans or training requirements are
delivered or completed
Provides coaching, training &
development to the team in line with objectives on a daily basis & through
1:1 meetings.
Supports the Housekeeping Manager with
feedback in relation to the team’s performance reviews and development
potential of team members for succession.
Adheres to & ensures the safety of
the team, managing emergency response as required in line with company policies
and procedures.
Requirements
Training, coaching & feedback
Delegation
Conflict management & problem-solving
Communication skills
Performs under pressure
Fostering a Team Environment
Ability to multi-task
Planning & organizing skills
Attention to detail
Time management
Experience
You will be likely to have minimum of 1year experience leading a reception team of a branded hotel.
Computer Literate – Microsoft Office
Operations Systems - Opera
Hygiene and safety experience
BenefitsWe offer a
competitive salary package, medical insurance which includes dental, air
tickets, and hours which offer you a work life balance.
Along with
this we have many examples of how those that work with us have grown and
developed their career throughout our company. So if you are committed and
driven and want to develop into other areas then we will support you to do
this.
At Premier
Inn, we know the importance of creating a culture which brings the experience
to life for both our customers and our team and this is supported by strong
company values. We employ people that not only believe in our values but also
have the passion to live and breathe them, and always put the customer in the
heart of everything we do.
We want
Premier Inn to be a place where people’s skills and careers grow as fast as we
do. A place where everyone has the opportunities to develop and achieve their
dreams. We put emphasis on a ‘promote from within’ culture and continuously
strive to create a supportive and engaging environment in which our team can
thrive and deliver.
If this
sounds like you and you are ready to work in an environment that values your
work and rewards you fairly then please click on the "I'm interested"
button and join the team!
