Job Description
As the
leader of one of the largest departments within the hotel you will strive to consistently
deliver a sparkling clean and well maintained product through a clear plan which
is aligned to the business. You will ensure company standards, policies,
expectations and values are in place and adhered to and drives positive guest
feedback, through a capable engaged team.
What will I be doing?
- Focuses on
building and managing effective teams, creating successors to roles and follows
our “promote from within” philosophy across the company.
- Develops the
team, driving accountability and ownership
- Ensure that
departmental training is in place and delivered through capable trainers.
- Leads and
fosters team engagement and Cascades the company, hotel and department vision
and objectives driving team engagement and accountability.
- Rewards and
recognizes and celebrates achievements
- Agrees and
deliver a departmental plan that supports hotel objectives.
- Take
insights from the guest feedback tools to identify focus areas and evolve the
plan as required.
- Ensures
department standards, policies and processes are adequate and in place.
- Regularly
assesses the departmental, performance and KPI’s.
- Address issues
and makes changes through the corrective action plan.
- Ensures the
product is delivered as per the brand standards and expectations through regular
inspection
- Effectively
manages guest satisfaction and any day-to-day guest escalations.
- Ensures that
the department is adequately staffed to manage guest requirements.
- Ensures the
team follow the correct communication procedures for maintenance and any other
required departmental actions.
- Manages the
department expenses in line with the budget and justifies excess expenditure.
- Forecasts
and orders all departmental requirements
- Controls the
inventory and analyses the damages and losses of the department.
- Effectively
manage supplier relationships and performance in accordance with the company
values
Requirements- Experience
managing large teams
- A solid
understanding of cleaning bedrooms and managing inventories
- Experience
navigating customer feedback, inventory and maintenance related and other
computer systems.
- Inclusive Team Engagement Skills
- Developing and Empowering a team
- Recognition and Celebrating
Success
- Managing Difficult conversations
- Resilience
- Learning Agility
- Managing Change
- Time Management and planning
- Analytical Thinking and problem solving
- Effective communication (English)
Experience:
- Previous
Experience a hotel housekeeping department
- Management of a
housekeeping department for 4 years within a Hotel Environment
BenefitsWe offer a
competitive salary package, medical insurance which includes dental, air
tickets, and hours which offer you a work life balance.
Along with
this we have many examples of how those that work with us have grown and
developed their career throughout our company. So if you are committed and
driven and want to develop into other areas then we will support you to do
this.
At Premier
Inn, we know the importance of creating a culture which brings the experience
to life for both our customers and our team and this is supported by strong
company values. We employ people that not only believe in our values but also
have the passion to live and breathe them, and always put the customer in the
heart of everything we do.
We want
Premier Inn to be a place where people’s skills and careers grow as fast as we
do. A place where everyone has the opportunities to develop and achieve their
dreams. We put emphasis on a ‘promote from within’ culture and continuously
strive to create a supportive and engaging environment in which our team can
thrive and deliver.
If this
sounds like you and you are ready to work in an environment that values your
work and rewards you fairly then please click on the "I'm interested"
button and join the team!
