Housekeeping & Laundry Administrator at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Housekeeping & Laundry Administrator and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Oversee the daily operations of the housekeeping and laundry departments.
• Manage staff scheduling, training, and performance evaluations to ensure high service standards.
• Maintain inventory of cleaning supplies and linens, and coordinate ordering as needed.
• Ensure all guest rooms and public areas are cleaned and maintained to the hotel’s standards.
• Implement and enforce safety and hygiene protocols in all housekeeping and laundry operations.
• Monitor and manage the laundry process, ensuring timely and efficient service.
• Conduct regular inspections of rooms and common areas to ensure cleanliness and quality.
• Address guest requests and complaints related to housekeeping and laundry services promptly.
• Collaborate with other departments to coordinate services and ensure guest satisfaction.

Ideally, you should possess some or all the following qualifications and experience:

• High school diploma; bachelor’s degree in hospitality management or related field preferred.
• 3-5 years of experience in housekeeping and laundry management, preferably in a hotel setting.
• Strong leadership and team management skills.
• Excellent organizational and time-management abilities.
• Knowledge of cleaning products, techniques, and equipment.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and interpersonal skills.
• Certification in Hotel Housekeeping or related field.
• Experience with budget management and cost control.
• Familiarity with laundry machinery and maintenance procedures.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.