Company Description
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Job Description
Join the fun at Mama Shelter Dubai, where you’ll be the superstar behind the scenes! Your mission is to ensure every nook and cranny shines with warmth and cleanliness. As our Housekeeping Coordinator, you’ll be the heartbeat of our vibrant team, making sure every inch of our space feels fresh and inviting! ✨🧹
THE MISSION?
- Guest Requests Champion: Take care of all guest requests for internal services, making sure they feel pampered and cared for!🛎️💖
- Communication Pro: Answer calls and messages with a friendly vibe—let your personality shine through! 📞🌟
- Privacy Protector: Keep our guests' info safe and sound—confidentiality is key! 🔒🤫
- Feedback Facilitator: Report any guest comments or complaints quickly to keep our service top-notch! 📝✨
- Inventory Guru: Keep tabs on supplies based on requests, making sure we’re always stocked up! 📦💪
- PMS Updates: Update the Property Management System (PMS) so everything runs smoothly! 💻🚀
- Emergency Aware: Stay on your toes with emergency procedures to keep our guests safe! 🚨💚
- Administrative Ace: Handle administrative tasks, coordinate the housekeeping office and keep everything organized like a champ! 📂🎉
- Logbook Keeper: Update logbooks to keep communication clear and fun! Ensure clear communication and documentation of our daily adventures! 📖✨
- Guest History Keeper: Update guest history in the PMS so we can provide personalized service that feels just right! 🧳💖
- Clean and Tidy Advocate: Keep all equipment shining and areas tidy, following our Housekeeping Operations Manual to the letter! 🧼✨
- Project Participant: Jump into special projects and bring your creative flair! 🎨🌈
- Department Collaborator: Work with all departments to make sure everything flows smoothly! 🤝💥
- Issue Informant: Let department heads know if anything's delayed or unresolved or needs attention! 🚀📢
- Team Player: Take on any other fun tasks from the Housekeeping Manager to support our awesome team! 🌟❤️
Excited to bring your energy and enthusiasm to Mama Shelter Dubai? We can’t wait to hear from you! Let’s create unforgettable moments together!💖🌈
Qualifications
MADE FOR YOU? ONLY IF…
- You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. 💪
- You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest. 🌟
- Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here! 🔍
- You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time. 🙌
- Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️
- You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. 🗝️
YOUR LITTLE EXTRAS:
- You always follow through: When you commit, you deliver. Every time. 🚀
- Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it. 👥🌟
- Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests. 😊
- You know your people: You take the time to get to know your teammates and our guests. Relationships matter. 💬
- You’ve got everyone’s back: We’re all in this together – one big family making magic happen. 🤝✨
Additional Information
We’re sure you know the beat🎶:
1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama or online, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.
