Job Description
Company Description
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
Job Description
PURPOSE OF POSITION
To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.
KEY ROLES & RESPONSIBILITIES
- Cleans and maintains areas of responsibility according to set standards and procedures
- Replenish guest supplies
- Ensure guests requests are promptly and courteously met
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness and repair
- Maintain a section room report as well as a daily productivity report
- Attend daily briefings with supervisor and takes on daily assigned tasks
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints, reporting them to Supervisor immediately
- Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Comply with hotel’s health, safety and hygiene policy
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
- Fully understands the difference in guest levels (VIPs) and Room Categories
- Must adhere to all Lost and Found procedures
- Proper follow up of HK SOPs
- Must comply with all fire evacuation procedures and first aid trainings
- Must comply with Raffles grooming standards
- To attend proper trainings and have best conduct at work
Qualifications
PERSONAL ATTRIBUTES
- Good organizational skills
- Good level of engagement with guests
- Good knowledge of Housekeeping Operations
QUALIFICATIONS
- Secondary education
- Good Housekeeping knowledge
EXPERIENCE
- Minimum 2 years experience in a similar capacity in a luxury hotel environment
Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
