Job Description
Job Summary
Our client is in the travel and tourism field, and they are looking for Hotel Reservations Agent.
Job Description:
Hotel Reservation Agent will be Responsible for:
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room types.
- Verify availability of room type and rate.
- Follow sales techniques to maximize revenue. Input and access data in the reservation system.
- Processing payments and sending confirmation details to customers.
- Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Job Requirements:
- Proven experience in the hospitality or travel industry.
- Excellent in English.
- Bachelor's Degree.
- Excellent written and verbal communication skills.
- Customer-service Experience.
- Data entry experience.
