Job Description
Apt Resources is seeking a skilled and experienced Hotel Operations Manager for a luxurious 4-star hotel in JBR. The ideal candidate will possess a strong background in hotel management and operations, ensuring that the hotel runs smoothly while providing exceptional guest experiences. Your leadership will be pivotal in driving operational excellence, achieving financial objectives, and maintaining the hotel's reputation for outstanding service.
Responsibilities
- Oversee daily hotel operations to maintain high standards of service and guest satisfaction
- Manage and support all departments, including front desk, housekeeping, food and beverage, and maintenance
- Develop and implement operational policies and procedures to optimize efficiency
- Monitor hotel performance metrics and analyze data to identify trends and areas for improvement
- Handle guest complaints effectively and ensure resolution to enhance guest satisfaction
- Collaborate with department heads to create strategies that drive revenue and improve guest services
- Assist in budgeting, forecasting, and financial management of the hotel
- Ensure compliance with health and safety standards, as well as hotel policies and regulations
