Job Description
An Exhilarating
OpportunityAre You Ready for a Daring Challenge
with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels
and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard
across the Industry.Join the FIVE Tribe - and Get Ready to
Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication,
Leadership and Organisational Skills. As an Astute Creative and Critical
Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Hostess will Empower
you to deliver Exceptional Experiences across our award-winning Lifestyle
Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment
that will take your Career to New Heights!What We’re Looking ForPrevious experience of 1-2 years in a Luxury Hotel environment as a
Hostess.A Welcoming and Enthusiastic Energy that sets
the tone for a Sensational Guest Experience.An elevated
and energetic Conversationalist, engaging Guests with lively discussions.Professional,
Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and
maintaining a polished, ‘FIVE-Styled’ demeanour.Flexibility to
work a variety of shifts, including weekends and holidays, based on the
requirements of the Hotel.A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring
every aspect of the Operation is curated to perfection.Excellent communication and interpersonal
skills, leveraging strong verbal and written skills
to engage effectively with Guests, FIVE Tribe Members, and stakeholders.Finds
creative solutions and take ownership of all duties and tasks assigned, while
ensuring an unparalleled Journey at FIVE.Skills
in Improving Customer Satisfaction and Driving Profitability, showcasing a
commitment to Industry-Leading Standards.‘FIVE-Styled’ Visionary thinking by finding
creative solutions, while taking Ownership for all duties and tasks assigned.Impeccable communication skills, both verbal and written, with fluency
in English (Additional languages are a Plus).A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.Key
ResponsibilitiesGreets
Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey
at FIVE is sensational.Leads
and coordinates FIVE's acclaimed Front of House Operations while elevating the
‘Vibe at FIVE’ throughout all Guest Touchpoints.Assists
Guests in finding Suitable Seating Arrangements based on their preferences and
the availability of tables.Manages
Waitlists during peak times and provides Accurate Wait Time estimates, whilst
ensuring Guests are well taken care of.Proactively
acknowledges and Remembers Guest Preferences, maintaining meticulous Guest
History records to curate unparalleled, ‘FIVE-Styled’ Service.Exhibits
an exceptional understanding of FIVE's diverse destinations, concepts, menus,
events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at all
times.Efficiently
Processes Billing and Payments while adhering to FIVE’s industry-leading
Control Procedures.Enhances
the overall Guest Experience by ensuring Seamless Operations and Excellence in
Service Delivery.Collaborates
with a Fellow 'FIVERs' to maximise Guest Satisfaction, providing Prompt and
Positive responses to inquiries.Showcases
a Proactive Approach to addressing Guests' concerns and fulfilling their
requests, Swiftly Resolving any issues to ensure exceptional Guest
Satisfaction.Demonstrates
an Unwavering Commitment to upholding FIVE's First-in-Class Standards,
providing personalised Service to Guests at all times.Ensures
a Seamless Dining Experience for Guests, Anticipating their Needs, and
Fulfilling Special Requests.Contributes
to a Luxurious Dining Experience by working Collaboratively with the Food and
Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.Utilises
remarkable Sales Techniques to upsell and promote bespoke Services, lavish
Concepts, and exclusive Special Promotions to Elevate the Guest Experience and
foster Revenue Growth.Embodies
a Visionary Mindset that continuously Disrupts and Breaks Boundaries.Attends
regular Team Meetings and ongoing bespoke Training Sessions to improve Product
Knowledge and Service Skills.Contributes
to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the
success of FIVE’s award-winning initiatives.The Team‘FIVERs’ are Cultured yet Chic, Confident
yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming
Back for More. If you Dream of being surrounded by Like-Minded Individuals who
share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.Sustainable Indulgence at FIVEFIVE is a leader in Sustainable Luxury
Living and Hospitality, with its UAE-based Destinations being the first and
only Hotels in the UAE to obtain the International Renewable Energy
Certificates (I-REC) for achieving 100% renewable electricity for 2022. The
company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a
completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm
Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings.
FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an
impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one
of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.An Equal Opportunity EmployerThe FIVE Tribe represents over 70
nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse
and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE
does not discriminate based on disability, race, age, sex, gender, sexual
orientation, ethnicity, religion or belief, nationality, marital status, or any
other basis protected under national or local laws. Ranked 10th on the Great
Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more
than a group of people working together – it is a Family bonded by common Values
and Goals, Celebrating People, Culture and Diversity. About FIVE Hotels and
ResortsFIVE Hotels and Resorts prides itself
on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish
Destinations are the epitome of Glamour and Experiential Luxury, and currently
consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE
LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who
Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s
award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife
Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of
High Achievers who Fearlessly Challenge Conventions on a Global Stage.Find
out more here: fivehotelsandresorts.com
