Job Description
We are seeking a dynamic and results-driven Home Services Salon Manager to oversee and grow our mobile salon service operations. This role is pivotal in ensuring seamless customer experiences, maintaining high service standards, and managing a team of beauty professionals to deliver premium salon services at customers’ homes. If you are a motivated leader with a passion for beauty and exceptional organizational skills, we invite you to join our team.
Key Responsibilities:
1. Operations Management:
- Plan and coordinate the daily operations of the home services salon team to ensure timely service delivery.
- Monitor schedules, manage bookings, and ensure resource allocation aligns with customer demand.
- Implement and maintain operational processes to optimize service efficiency and quality.
2. Team Leadership:
- Recruit, onboard, and train beauty professionals, including hairstylists, makeup artists, and other specialists, ensuring they are equipped to deliver high-quality services.
- Monitor employee performance, provide constructive feedback, and implement strategies for professional growth.
- Foster a positive, inclusive work environment that encourages collaboration and excellence.
3. Customer Experience:
- Ensure customers receive exceptional, personalized services by maintaining high service standards.
- Address customer inquiries, complaints, and feedback promptly, aiming for first-call resolution and satisfaction.
- Develop strategies to improve the customer journey, from booking to post-service follow-up.
4. Business Development and Strategy:
- Analyze market trends and customer needs to identify opportunities for new services or promotions.
- Collaborate with the marketing team to design and implement campaigns to drive bookings and customer retention.
- Develop pricing strategies and promotional offers in line with business objectives.
5. Quality Assurance:
- Conduct regular audits to ensure tools, equipment, and products meet health and safety standards.
- Monitor adherence to protocols and policies by the salon team, ensuring consistent service delivery.
- Maintain inventory control for products and supplies, ensuring timely replenishment and cost efficiency.
6. Technology Integration:
- Utilize digital platforms for scheduling, customer management, and performance tracking.
- Work with IT teams to troubleshoot issues and enhance the booking and payment experience for clients.
7. Financial Management:
- Manage budgets, track expenses, and analyze financial performance metrics.
- Identify cost-saving opportunities without compromising service quality.
- Prepare regular reports on revenue, expenses, and overall operational performance.
Benefits:
- Competitive salary with performance-based bonuses.
- Opportunities for professional growth and development.
- Flexible working arrangements.
- Discounts on salon products and services.
Join us in transforming the way customers experience beauty and wellness by bringing premium salon services to their doorstep!
