Home Finance Manager (0000KW1R)Some careers shine brighter than others. If you are looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
In this role, you will:• Manage our highest value clients with professionalism, client focus and a broad understanding of the fundamentals of Home Finance policy are critical to the success of the business. • To acquire, develop and retain relationships with clients, working with the broader branch and direct teams to ensure achievement of the business performance measures and plan.• Accountable for the assigned outcomes and need to ensure it is effectively run in line with the Target Operating Model (TOM)• Acquire New To Bank (NTB) & Existing To Bank (ETB) clients in the UAE via effective contact strategy and delivery of the home finance sales process with a keen cross-sale awareness. • To process new mortgage applications in line with detailed lending policy, ensuring quality, efficiency and effectiveness of work processed, complying with agreed targets • Maximize customer satisfaction and business profitability by developing “Best in Class” Retail business, enhance and shape the customer experience while maintaining a balanced approach to risk & governance.• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of the market.