• Understands and perform all “rental cycle” tasks with the rental desk teams this includes but not limited to, transport & logistics, telematics monitoring, administration related to hire desk operations, account release request with credit control team.
• Understands and perform the timeliness and accuracy of the rental desk team’s data and status updates in the Insync/MAR platform and any other agreed data management tools.
• Scheduling operations supervisors on site “familiarizations” & “off-hire inspections”. Monitoring the delivery of machines and assigning tasks to the operations supervisors.
• Understands and perform communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, with a view to elimination of waste and duplications (defects).
• Preparing hire agreements and emailing to the customer.
• Following up hire agreements, LPO’s prior to delivery of machines.
• Ensures rental agreements, delivery notes/collection notes, LPO’s that is required to enable a machine on/off hire are accurately completed, filed and updated in the system.
• Collecting “pre-delivery” photographs of the machines & having them filed in the system.
• Preparing the delivery notes and providing them to the transporter.
• Preparing a job file against each sales order & filing the documents, including delivery note acknowledgements.
• Forwarding the information and updating the customer inquiry log.
• Checking customer emails, liaising with commercial and technical staff closely for coordination of each specific job
• Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization.
• Occasionally will provide additional reporting to operations manager, related to rental desk function as required.
Requirements
- Degree or diploma in engineering/ or management
- Minimum 2-3 years of experience in order processing, hire desk, customer service, operations, transport coordination
- Enthusiastic and Self-motivated
- Team player with excellent communication and people management skills.
- Negotiations skills
Management Solutions International (MSI), established in 1987, is one of the leading Human Resources and Management Consultancies, with over 30 years of Multi-industry experience. Headquartered in Virginia, USA, MSI currently has 6 Branches, working with prominent Government / Semi-Government, Multi-National Companies as well as SMEs. MSI, traditionally an Executive Recruitment Firm is a part of CFR Global Executive Search which is a growing alliance of independent Executive Search Companies having 59 Offices in 30 Countries. This gives MSI an edge with a Global database and allows them to effectively conduct Recruitment searches worldwide. Management Solutions International Overview In the latest acquisition, MSI acquired Petrolinx in 2013. Petrolinx is an Oil & Gas specialized entity with an ever increasing database of talent from various sectors, including Exploration & Drilling, Refining, Production, Petrochemical, Distribution. Petrolinx caters to the Government Clients as well and PMC and EPC Companies. Our strength lies in our Consultants’ industry specialisation who provide recruitment consultancy services to the clients in their respective sector. This focus allows our consultants to provide a better understanding of the supply of talent available for the specific role being recruited for. Also, because our consultants have prior industry knowledge they understand our clients’ businesses and can often offer unique perspectives that help clarify their needs and ensure better quality hiring decisions.