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RETAIL & DISTRIBUTION · Dubai
Head Stylist - Wear That
We are looking for an experienced and highly skilled Head Stylist to join our team at Wear That. This role focuses on delivering exceptional, personalized styling experiences to our high-value clients. As a Head Stylist, you will manage a substantial client book, meet and exceed revenue targets, and ensure the highest levels of customer satisfaction. Additionally, you will play a key role in running and managing a small team, contributing to the overall success of our styling business.
What you will be doing
Build and maintain strong relationships with a diverse and high-value client base, ensuring a personalized and engaging styling experience. Manage and grow a significant client book, proactively engaging with clients to understand their evolving needs and preferences. Conduct one-on-one styling sessions, both in-person and virtually, tailoring each session to the client's unique style, body type, and lifestyle.
Revenue Generation:
Consistently achieve and exceed individual revenue targets through effective client management, upselling, and cross-selling. Leverage your styling expertise to curate and recommend personalized style boxes and fashion pieces that resonate with clients. Collaborate with the sales and marketing teams to drive engagement, promote new collections, and increase client retention.
Customer Satisfaction:
Deliver an outstanding level of customer service by ensuring all client styling needs are met, resulting in high customer satisfaction and loyalty. Actively gather and analyze client feedback to refine and enhance the styling experience, ensuring continuous improvement. Address and resolve client concerns or issues promptly, maintaining a seamless and enjoyable experience.
Styling Expertise:
Stay at the forefront of fashion trends, ensuring your recommendations are both timely and relevant to each client's needs. Create innovative styling solutions that enhance your clients' wardrobes, incorporating their personal style with the latest fashion trends. Provide expert guidance on wardrobe building, outfit coordination, and occasion-specific styling, tailored to each client's lifestyle.
Team Management:
Lead and manage a small team of junior stylists, providing guidance, mentoring, and support to help them develop their skills and achieve their targets. Ensure that the team delivers consistent, high-quality styling services that align with the company’s standards and values. Contribute to the overall business operations by managing team schedules, setting goals, and monitoring performance to drive collective success.
Performance Metrics & Reporting:
Meet or exceed key performance indicators (KPIs) such as sales conversion rate, average transaction value (ATV), units per transaction (UPT), and customer satisfaction scores. Regularly report on performance metrics, client feedback, and revenue targets to the Director of Styling. Participate in ongoing training and development to enhance your styling expertise and sales acumen.
What you’ll need to succeed
Minimum of 5 years experience as a personal stylist or retail store management experience with a proven track record of managing a significant client book and achieving revenue targets. Experience in leading and managing a small team or business, with a focus on achieving collective goals and driving performance. Demonstrated ability to drive sales and maintain high levels of customer satisfaction in a client-facing role. Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and team members. Exceptional fashion sense and deep styling expertise, with the ability to translate trends into personalized recommendations. Excellent organizational and time management skills, with the ability to manage multiple clients, team members, and styling sessions simultaneously. Highly goal-oriented, with a strong drive to achieve and exceed revenue targets. Client-focused with a passion for delivering exceptional service and building long-term client relationships. A natural leader with the ability to inspire and motivate a team to achieve their best.
YOU’LL LOVE WORKING AT WEAR THAT BECAUSE…
We are a group of bright, kind and goal oriented people. You can be your authentic self here, and are empowered to encourage others to do the same! We are a successful, fast-growing company at the forefront of tech and fashion. We are a technologically and data-driven business We are committed to our clients and connected through our vision of “Being every real girls styling solution” We love solving problems, thinking creatively and trying new things We believe in autonomy & taking initiative We are challenged, developed and have meaningful impact We have a smart, experienced leadership team that wants to do it right and is open to new ideas You will be proud to say that you work for Wear That
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
RETAIL & DISTRIBUTION · Dubai
Head Stylist - Wear That
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