Head - Payments (UAE Nationals Only)

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 About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

•  To direct and oversee the payment operations in ADCB in line with the required standards whilst safeguarding the interests of the Bank in order to deliver agreed levels of service and support to internal and external customers
• Direct and oversee the Payment Operations team in the execution of remittances and cheque clearing, monitoring the achievement of service levels to external/internal customers to ensure they are executed in line with ADCB Group/UAE Central Bank (UAECB)/Swift standards/regulations and with no operational loss to the Bank
• Manage operational risk effectively and proactively by implementing adequate controls around the processes, within the Bank’s risk and incident management framework to ensure compliance to relevant regulatory requirements
• Develop and maintain strong working relationships with Group Heads, business units, support functions, external partners, regulatory authorities and engage with key stakeholders on strategic and tactical issues to ensure that the division’s operational capabilities adequately support their business plans.
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance
• Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
• Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation
• Identify opportunities to contribute to organizational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment

• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions