We are seeking a driven and dynamic Head of Telemarketing to lead our telemarketing efforts for the Middle East and South Asia regions from our high-energy sales team in Dubai, UAE.
As the way we communicate with candidates continues to evolve, this role is pivotal in shaping and executing a data-driven, AI-powered telemarketing strategy.You will leverage tools like WhatsApp, LinkedIn, and Generative AIto lead the team in generating enquiries for the Middle East, where the focus is on growing lead and creating enquiry volume, while managing the high influx of enquiries in South Asia, ensuring effective filtering and prioritization for the best Hult DNA. In this role, you will also be responsible for training and hiring top talent to build a high-performance team that drives conversions across both regions.
Key Responsibilities
Telemarketing Strategy & Lead Generation:
Develop and execute a telemarketing strategy that addresses the unique needs of both the Middle East and South Asia, driving enquiry generation and lead conversion.
Leverage AI tools and data analytics to optimize lead qualification, improve response times, and boost overall efficiency.
Collaborate with the marketing team to create and refine campaigns that increase the volume and quality of enquiries across both regions.
Ensure the telemarketing team is equipped with the tools and knowledge needed to stay at the cutting edge of sales communication practices.
Utilize LinkedIn as a core outreach tool, building direct connections with candidates and expanding Hult’s presence across professional networks in both the Middle East and South Asia.
Team Leadership & Development:
Lead, train, and mentor a high-performing telemarketing team, instilling best practices in customer engagement, lead conversion, and the use of technology.
Be directly involved in the recruitment and development of top talent, building a resilient team capable of meeting ambitious sales targets.
Provide ongoing training on the use of LinkedIn, AI-driven sales tools, and customer engagement techniques to enhance team performance.
Foster a collaborative, positive, and results-driven work environment, ensuring that the team consistently meets or exceeds KPIs.
Operational Efficiency & Reporting:
Monitor and track key performance indicators (KPIs) such as lead-to-enquiry conversion rates, call volumes, and response times, ensuring continuous optimization.
Analyze telemarketing data and implement strategies for improving processes and achieving sales goals.
Collaborate with the Regional Head and other key stakeholders to ensure seamless handovers of qualified leads and optimize the overall admissions funnel.
Manage telemarketing budgets and resources effectively to maximize ROI and drive sustainable growth.
Customer-Centric Focus:
Ensure that all candidate enquiries are handled professionally, promptly, and in alignment with the brand’s values, contributing to a high-quality customer experience.
Personalize outreach strategies using data insights, ensuring relevant and impactful communication with prospects at each stage of their journey.
Incorporate LinkedIn as a strategic communication channel to reach prospects, tailoring outreach to resonate with professional goals and interests.
Qualifications & Skills
Fluency in English (additional languages relevant to the Middle East or South Asia are a plus).
Proven experience in managing a telemarketing or sales team, with a track record of exceeding KPIs and driving high performance.
Expertise in using LinkedIn, AI tools, CRM systems, and data analytics to optimize lead generation and sales processes.
Strong leadership skills, with demonstrated success in hiring, training, and developing high-performing teams.
Excellent communication and interpersonal skills, with the ability to build relationships across departments and regions.
Results-oriented and analytical, with a strategic approach to problem-solving.
Ability to manage multiple priorities and projects in a fast-paced environment.
Bachelor’s degree in Business, Marketing, or related field (Master’s degree is a plus).
Why Join Us?
Be part of a globally recognized brand and work in an international, dynamic environment.
Drive innovation by leveraging AI and modern tools to transform telemarketing and sales processes.
Competitive compensation package, including performance-based incentives and benefits.
About us
Hult is a young brand in the higher education world. In the space of over 20 years, we have carved a space that is widely recognized by many of the international education rankings in business education.With campuses in Boston, San Francisco, London and Dubai, the Hult name has become synonymous with international business and global mobility.
At Hult, we believe that education is about so much more than a degree. It’s about transformation. Students want skills that will transform their lives. Employers want graduates that will transform their businesses. Society wants businesses that will transform the world. Like all change, it starts with action.
By focusing on what our students can do in the real world, rather than just the theory they study in classrooms, we prioritize those skills and mindsets that are most needed to bring about change—in the careers of the individual, the businesses they work in, and the society we all live in. This belief in the power of learning by doing goes beyond a philosophy; it is the guiding force behind every program we provide, every course we create, every class we run. It’s what makes Hult the business school for those made to do.
Our purpose
We exist to create a better future for all by inspiring and challenging our community to make an impact that matters.
We learn through challenge
We learn to do and do to learn, individually and in teams. Our students continually practice what they’ll be doing in the workplace so they build a skillset that enables them to take on any challenge they may face after graduation. Our focus on applied learning equips Hult graduates with the knowledge and skills that employers want and entrepreneurs need to thrive in today’s workplace. We not only increase the practical ability of our community, but also their confidence, agility, and employability.It's their fearlessness in the face of challenges, combined with their natural curiosity, and global mindset—that makes our graduates so in demand with employers all over the world.
We are truly global
Succeeding in international business takes cross-cultural understanding. Immersed in a community of 150 nationalities across a global campus network, Hult students don’t just thrive in an international environment, they learn how to leverage diversity to get results. We specialize in helping international students forge international careers. They build a global network by collaborating with classmates from around the world—potential partners, investors, and contacts are everywhere. Here, global means more than geography, it's a shared experience where we—students, alumni, faculty, and staff—are all enriched by each other’s perspectives.
We grow ourselves and others
Our community of lifelong learners embodies curiosity, optimism, and a growth mindset. We aim to help students be the best version of themselves and become resilient, self-aware individuals who lead with integrity, equity, and authenticity. So that they continue to improve not only their own lives but also care beyond themselves to positively impact the business community and build a better world for all. We support our graduates for the entirety of their careers. Whether their goals change, or their industry does, our lifelong learning options enable Hult grads to come back to campus every year for the rest of their careers in order to stay up-to-date and relevant—always.
Additional Information
Hult is an equal opportunity employer. Hult offers competitive salaries and benefits in a global, deeply multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we want to hear from you.
