Job Description
Black & Grey HR is recruiting for a prestigious international university seeking a Head of Student Experience (Cross Campus). This role ensures a consistent, positive academic and social experience for students across all campuses. Responsibilities include leading student affairs initiatives, resolving issues, and fostering a supportive campus community.
Key Responsibilities:
Student Experience Management:
- Lead Student Affairs: Main point of contact for undergraduate, postgraduate, and EMBA programs.
- Unified Experience: Collaborate with teams to ensure cohesive student experiences.
- Boost Satisfaction: Develop programs to enhance well-being and engagement.
- Feedback Collection: Conduct regular surveys for improvement.
Student Concerns:
- Support Students: Meet with students and faculty to understand and resolve concerns.
- Retention Strategy: Identify reasons for withdrawals and work to improve retention.
Faculty Coordination:
- Faculty Feedback: Address academic issues based on faculty insights.
- Classroom Monitoring: Attend classes to assess engagement.
Student Connections & Mentorship:
- Networking: Organize cross-campus events and workshops.
- Mentorship: Guide students academically and professionally; develop mentor networks.
Data & Reporting:
- Track Issues: Maintain records of student concerns for management.
- Analyze Trends: Use data to improve engagement and retention.
Events & Workshops:
- Promote Institution: Attend events to engage prospective students.
- Workshops: Conduct sessions for professional and personal development.
Discipline & Policies:
- Disciplinary Actions: Collaborate with Deans on student conduct issues.
- Policy Development: Develop policies supporting student success.
Requirements- Master’s degree in Education, Student Affairs, or related field.
- 8-10 years in student affairs, with 3+ years in leadership.
- Multi-campus or international experience preferred.
- Strong leadership, problem-solving, and data analysis skills.
- Willingness to travel between campuses.
Benefits- Attractive salary and benefits package
