Head of Retail Business Control Unit

Role       :   Head of Retail Business Control Unit
Location : Abu Dhabi
Role Purpose:
Managing the Retail Control Unit to ensure compliance and operational Risks are identified and to ensure that proper, sufficient controls are in place across Retail activities and operations to minimize any operational risk and avoid any fines or other unexpected losses.  

Monitor the controls within Retail banking (Excluding Branches) and identifying any compliance gaps. 
    
Key Accountabilities of the role      
Creating a Control Environment: 

1. Communicate and providing training to RBG Business Departments on gaps and effective CAPs, and importance of compliance to P&P. 
2. Escalate to business and management critical operational problems, complaints and control gaps identified. 
3. Work as a central facilitator between the Retail Business Units and Stakeholders 
4. Manage and resolve any issues between the team and other departments.
5. Create Procedures for the Retail Control Unit. 

Manage Business Control Reviews 

1. Prepare the Annual Business Control Review Plan for RBG (excluding Branches). 
2. Liaise the Control Review Plan to business Units and Control Team. And ensure that all phases of the review process, including Opening letter, planning document, field work (related tests) are documented, issued, and executed on time in order to avoid any delays in the review plan.
3. Prepare and develop the Control Review methodology for the team.   
4. Manage the team and assist in ensuring compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
5. Report findings to the Head of Retail Control & Government Department. 
6. Discuss with Business Units the findings and gaps. And provide process improvement suggestions and recommendations to improve process controls to Management.  
7. Issue an official review report to the business units, listing  all findings and gaps including the criticality of issues and recommended corrective actions. 
8. Implement an overall quality checking for the issued reports and ensure their consistency.
9. Enhance Record Keeping of reviews. 
10. Provide support to the team members to meet the department objectives.

Revisiting RBG Risk & Control Self-Assessment process (excluding Branches ).

1. In alignment with the Business Control Review Plan, thoroughly revisit the RCSA document and ensure all Risks and Controls are identified and are up to date. 
2. Prepare the Control testing procedure and methodology for each business unit. And discuss with Business any amendments and suitable improvements
3. Manage the team in conducting the Control Testing for related RBG Units and submitting the Risk for Business approval. 
4. Follow up for Department Control Testing and Self-Assessment Evaluation completion.

Managing RBG units Metric Monitoring Tools (excluding Branches).

1. In alignment with the Business Control Review Plan, thoroughly revisit the parameters of KRIs/KPIs, to include revising the Metric Description, thresholds, testing frequency, etc. 
2. Managing the team and assisting them in scoring KRIs of related RBG units. 

Managing the implementing of GIA Recommendations.

1. Attend the discussion of Audit meetings with Retail.
2. Monitoring and ensuring the effective and timely implementation of all CAP’s. as per GIA recommendations
3. Validating the CAPs closure through evaluating samples/supporting documents provided in closing the actions, to ensure the proper accuracy of data and alignment to GIA recommendations, before submission on system
4. Maintain a tracker on actions taken for closure & Report on regular progress. 

Act as the RBG BORM 

1. Review RBG Documentation due for review to include PPGs, Policies, Procedures, etc. 
2. Assist RBG Units in conducting major Regulatory GAP Assessments and ensure that all CAPs are archivable and with reasonable timeframes. 
3. Act as the Secretary of RBG BRCC. 
4. Support the monthly follow up review on all reported items
5. Manage the timely reporting of Critical & High issues. 

Support initiatives to improve RBG Documentation.

1. Assist the team in managing the Policy and Procedures for RBG.
2. Support the Procedure development and review process.
3. Manage the following up on P&P log to ensure that all documents are valid and up to date. 

BRCC Coordination & Management 

1. Organize the Quarterly BRCC Meetings and report to ORM.
2. Prepare and Present BRCC Presentation. 
3. Ensure that BRCC charter is update on annual Basis. 
4. Distribute the BRCC Self-Assessment to members on Annual Basis. 
5. Provide the BRCC MOM on a timely matter. 
6. Consolidate and finalize updates to 3C. 

Support in BCP Coordination.

1. Manage Retail Control Unit team responsible for the BCP planning and system implementation within Retail Business Control and Governance.  

Special Assignment:

1. Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.
2. Undertake training programs to improve knowledge to enhance role performance.

Specialist Skills / Technical Knowledge Required for this role:

1. Knowledge of Retail Banking operations, processes, and activities. 
2. Knowledge of Internal Control, operation Risk and compliance requirements awareness
3. Knowledge of UAE banking Regulations. 
4. Business Process Analysis. 
5. High level of leadership, managerial, project management & communication skills.
6. Strong planning, multitasking skills, and problem solving