Head of Platform Assurance

About the job

The Head of Platform Assurance is a senior leadership position responsible for establishing and maintaining a comprehensive assurance program to ensure the reliability, security, and resilience of our digital platforms. This role involves strategic planning, risk management, and the implementation of assurance measures to protect against technical vulnerabilities and ensure our digital initiatives meet regulatory requirements, industry standards, and organizational goals while providing a seamless and secure user experience.

Key responsibilities and accountabilities:



• Platform Assurance: Design and enforce assurance policies, procedures, and protocols across all digital platforms including VOD, radio, web, and TV. Oversee the implementation of security, performance, and resilience controls.
• Strategic Planning: Develop and implement a strategic assurance plan for the digital platforms, aligning with the company's overall objectives and goals.
• Risk Management: Identify, assess, and manage technical and security risks. Develop and maintain risk management policies and procedures.
• Security: Oversee the implementation of security measures to protect the platforms from cyber threats. Ensure ongoing monitoring and evaluation of security controls.
• Compliance: Ensure compliance with relevant regulatory requirements, industry standards, and internal policies. Stay updated on the latest regulations and security trends.
• Incident Response: Develop and manage an incident response plan for technical breaches. Lead the response to incidents including investigation, mitigation, and communication.
• Performance Optimization: Design and execute comprehensive load tests, monitor platform performance, and optimize content delivery. Implement real-time performance monitoring tools.
• User Experience Monitoring: Implement advanced real-time user experience monitoring tools. Analyze user behavior and identify pain points.
• Business Continuity: Maintain and test comprehensive Business Continuity Plans (BCP) for all critical systems. Conduct Business Impact Analysis and establish Recovery Time Objectives.
• Team Leadership: Build and lead a high-performing assurance team. Provide mentorship, guidance, and professional development opportunities to team members.
• Collaboration: Work closely with other departments including IT, legal, and product development to ensure assurance is integrated into all aspects of the digital platforms.
• Vendor Management: Oversee the selection and management of assurance vendors and service providers. Ensure third-party measures are in place and effective.
• Reporting: Provide regular reports to senior management on the status of the assurance program including risk assessments, incident responses, and compliance activities.