Head of Multinational, Gulf Cooperation Council (GCC) & North Africa
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role
What you need to know:
Support the Head of Multinational, EMEA through active participation and contribution to the leadership and direction of AIG EMEA’s multinational business. Work with AIG GCC & North Africa leadership & stakeholders to foster alignment, integration, & execution of agreed Multinational business model(s), segmented multinational Value Proposition & supporting service. Drive the multinational vision, value proposition and execution of the multinational strategic plan across the full spectrum of general insurance products throughout GCC & North Africa, ensuring expert design and management of multinational programs and world class service to our multinational clients and broker partners. Assist in the execution of the profitable growth of the multinational portfolio including pipeline management and development & execution of specific multinational sales, marketing and communications strategies in conjunction with Product heads, Client & Broker Engagement colleagues, and cluster/country leads. Act as Multinational deal architect advising on programme design, providing strong Multinational subject matter expertise. Oversee the integration and optimisation of AIG’s Network (Owned & Partnered) and lead implementation across GCC & North Africa in alignment with agreed deliverables. Partner with all relevant stakeholders to plan, prioritize and execute agreed AIG Network Optimisation plans (ie: Together We Grow – Inwards Reinsurance initiative) in direct alignment with Product appetite, market opportunity, partner capabilities and regional growth strategies. Lead change in behaviour and practice across GCC & North Africa MN to manage MN PO & IO business/service on an end to end (E2E) basis, leveraging all AIG MN/Network capabilities, resources and reports. Deliver on all Key Performance Indicators (KPIs) on expense management, customer service, and profitability across the AIG GCC & North Africa multinational portfolio (Produced & Issued). Lead the adoption & execution of the multinational business model (including End To End Processes) and promotion of the segmented multinational Value Proposition(s) both internally across the GCC & North Africa multinational community and with clients and broker partners to deliver a globally consistent client experience and contract certainty. Work with claims to ensure multinational claims are handled in a proactive manner ensuring claims stands out as a competitive differential for AIG. Create a risk-aware culture of integrity and accountability to ensure full awareness and compliance of AIG policies and procedures, ethical behaviours and practices, and ownership of risks in day-to-day responsibilities. Oversee and lead management of the team of multinational staff in/across GCC & North Africa. Foster an environment where employees can grow and maximize their talent including appropriate training, career development, and succession planning. Evaluate staff knowledge, skill gaps, training needs, and career development and deliver plans to address these needs ensuring continuous knowledge improvement and staff advancement. Support the development, communication and execution of global Multinational Strategies, initiatives and plans and own agreed deliverables for GCC & North Africa Multinational. Collaborate with business leaders and stakeholders to address critical end-to-end business and operating model challenges related to structure, business process, underwriting, service pricing models, and claims. Represent AIG Multinational as a visible and recognized thought and industry leader. Internally, be an expert on multinational business including program design, structuring, regulation, and the Multinational end-to-end process. Externally, develop relationships with key GCC & North Africa Multinational clients and broker partners, and participate at insurance related events including panels, leading workshops, speaking engagements, etc. This includes production of thought leadership articles and white papers.
Insurance experience in positions of increasing authority, including significant experience handling large client relationships. Strong and deep multinational knowledge. Inspiring leader able to attract, engage, retain, and develop a high performing team to meet current and future business needs. Knowledge of multinational business across multiple lines of business in multiple markets. Experience in management of Network Partnerships. Proven successful management of complex, multi-stakeholder team(s). Excellent influencing and communications skills with senior level managers and externally with key clients and broker partners. Demonstrated change agent able to identify and implement operational and process improvements.
What we’re looking for:
We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accr
