What you will do:
Aligning the Digitisation Road map/backlog
• Develop a funnel of future digitisation ideas to set-up and commercialise for the aftersales part of Automotive business
• Own the strategic direction of digitisation in the aftersales division
• Engage with the internal and external technology experts to determine the best implementation methods and guide them to deliver the most valuable outcomes possible
• Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies
• Be the single point of escalation for the business to EIT
Manage Aftersales Systems, feature and Enhancement
• Manage a team who is responsible for the creation and alignment of all Aftersales Systems
• Collaborate with the EIT Team’s to ensure the group Aftersales Architecture is aligned
• Utilise both in team and central training teams to ensure systems are being utilised and fulfilling designed purpose.
• Product manage all Aftersales digital projects to ensure the correct use business benefits are achieved from projects.
Program management
• Manage the on demand teams each with their own product manager, Scrum master and Cross functional teams to ensure the successful completion of all Aftersales projects
• Manage all Aftersales POD initiatives, RFC and Projects normally there are anywhere between 150 – 250 project in the backlog which need to be prioritised managed and completed.
• Participate in a variety of projects, groups and committees.
People
Deliver against our people strategy, maintain positive associate engagement.
Required skills to be successful:
• Proven ability in building new, disruptive products/services and taking these to market establishing product market fit. (Start-up experience highly advantageous but not essential)
• Experience of working with multiple parties and a variety of services, with proven ability in negotiations, preferably with AGILE or other Project management qualification
• Solid business acumen, with the ability to identify the requirement to deliver the product/service and equally adept at solving complex problems and influencing teams and management to deliver them
• Experience in communicating data to all organizational levels
About the team:
The role reports to the General Manager, manage a team and will collaborate with multiple internal and external stakeholders.
What equips you for the role:
• Bachelor’s degree or equivalent minimum. Specialism in Project management/ Computer Science/business management.
• 5+ years of hands-on experience managing complex systems projects.
• Experience in E-commerce Projects.
• Knowledge of the automotive industry ideally aftersales.
• Expertise in Microsoft Office suite
• Knowledge of some Data Analytics and Reporting Tools like Tableau, BIW, SAS or SAP Business Objects
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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