Head of Digitisation | Automotive | Global Aftersales
Location: Dubai, AE
Job Requisition ID: 163600
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
The Aftersales Digitisation team is part of the Aftersales Centre of excellence and has a strategic responsibility to support all digital projects and initiatives. In addition, this team will be responsible for ensuring all Aftersales data and analytics requirements are aligned and supported. The incumbent will be responsible for designing and implementing the strategic roadmap of the aftersales division is being carried out with the use of systems websites and data.
What you will do:
Aligning the Digitisation Road map/backlog
• Develop a funnel of future digitisation ideas to set-up and commercialise for the aftersales part of Automotive business
• Own the strategic direction of digitisation in the aftersales division
• Engage with the internal and external technology experts to determine the best implementation methods and guide them to deliver the most valuable outcomes possible
• Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies
• Be the single point of escalation for the business to EIT
Manage Aftersales Systems, feature and Enhancement
• Manage a team who is responsible for the creation and alignment of all Aftersales Systems
• Collaborate with the EIT Team’s to ensure the group Aftersales Architecture is aligned
• Utilise both in team and central training teams to ensure systems are being utilised and fulfilling designed purpose.
• Product manage all Aftersales digital projects to ensure the correct use business benefits are achieved from projects.
Program management
• Manage the on demand teams each with their own product manager, Scrum master and Cross functional teams to ensure the successful completion of all Aftersales projects
• Manage all Aftersales POD initiatives, RFC and Projects normally there are anywhere between 150 – 250 project in the backlog which need to be prioritised managed and completed.
• Participate in a variety of projects, groups and committees.
People
Deliver against our people strategy, maintain positive associate engagement.
Required skills to be successful:
• Proven ability in building new, disruptive products/services and taking these to market establishing product market fit. (Start-up experience highly advantageous but not essential)
• Experience of working with multiple parties and a variety of services, with proven ability in negotiations, preferably with AGILE or other Project management qualification
• Solid business acumen, with the ability to identify the requirement to deliver the product/service and equally adept at solving complex problems and influencing teams and management to deliver them
• Experience in communicating data to all organizational levels
About the team:
The role reports to the General Manager, manage a team and will collaborate with multiple internal and external stakeholders.
What equips you for the role:
• Bachelor’s degree or equivalent minimum. Specialism in Project management/ Computer Science/business management.
• 5+ years of hands-on experience managing complex systems projects.
• Experience in E-commerce Projects.
• Knowledge of the automotive industry ideally aftersales.
• Expertise in Microsoft Office suite
• Knowledge of some Data Analytics and Reporting Tools like Tableau, BIW, SAS or SAP Business Objects
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
This is Al-Futtaim Automotive and we empower talent to move forward.
