What you will do:
Automotive After-sales Budget planning and settings:
• Develop or use existing market intelligence and/or external market data for decisions making
• Lead the collection and relevant data organization to initiative planning and analysis
• Review internal projects and across automotive to identify risks and opportunities, collect feedback, consolidate and challenge
• Maintain, collaborate with the entities and not just challenge but support and understand risk and opportunities from the ground
• Build the links between all functions of the aftersales and support breaking the silos
• Present to senior leaders and agree Budgets for the entities
Automotive After-sales Strategy & Planning
• Formulate the business planning in line with automotive strategy in collaboration with senior leaders
• Track and report on the execution of the business strategy and its implementation across the division in collaboration with senior leaders
• Identify opportunities and develops transformation business cases by analysing information, formulating and testing hypotheses, and developing and communicating recommendations
• Works with senior leaders in the division to identify new business opportunities and develop approach to realization
• Understands market realities, assess business performance and internal capabilities
• Helps define financial and non-financial impact of strategy in collaboration with Finance and senior leaders
Automotive After-sales Performance Management
• Create Performance metrics and reporting frameworks for continuous improvement with a strategic focus; which will drive business in standardized way
• Establish governance to manage performance compared to budgets
• Coordinate with finance on aligning finance figures in terms of reporting
• Develop tools to capture in standardized way across all sales channel and functions within After-sales (T1, T2, Body & Paint, Wholesale and Fleet performance KPI’s; report to senior leaders on monthly basis
• Establish performance guides and processes for entities to follow and measure
Automotive After-sales Project management
• Manage and coordinate projects for the AL Futtaim group aftersales
• Guides team members on key elements of relevant initiatives including objectives
• Provides implementation with clear accountability and deliverables
• Manage and coach resources on delivery methods with a focus on agility
• Support identifying and prioritizing projects with links to plans and forecast
• Track financial and non-financial impact of initiatives in collaboration with project team
• Track and monitor the execution and delivery of strategic projects
• Collate and report biweekly progress for all projects; keep senior leaders updated on progress, next steps, issues and decisions required
Required skills to be successful:
- Strategic and structured business, Automotive After-sales understanding - long term and short term
- Analytical, data driven outlook with strong planning and communication skills
- Focus on driving commercial results with measurable KPIs
- Commercial acumen and proficiency in financial statements
About the Team:
In this position you will be working in a fast paced and diverse Automotive Aftersales environment. You will be reporting directly to the General Manager - CoE and managing a team
What Equips You For The Role:
- Bachelor’s Degree (MBA Preferred) with demonstrated experience in planning/analysis and understanding of After-sales business.
- 10+ years of professional experience, typically in strategy and program delivery in After-Sales environment at leading Automotive brands
- Leadership experience and track record of managing high performing teams
- Clear strategic thinking and ability to create buy-in and influence at the C-suite level.
- Understanding of operations, business models, and value chain in Automotive
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.