Guest Services Executive - Talise Spa - Madinat Jumeirah Resort

MADINAT JUMEIRAH 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.   

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.   

About the Job: 

An opportunity has arisen for a Guest Service Executive to join Talise Spa in Madinat Jumeirah Resort. The main duties and responsibilities of this role: 

• Manage bookings and check in and check out following standard protocols.
• Courteously answer all incoming phone calls in a professional and friendly manner.
• Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
• Managing payments via cash, credit, or debit cards.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Attend all training sessions and meetings on a consistent and regular basis.
• Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
• Ensure that all complaints are promptly attended to and check with the guest for Feedback.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls

About You: 

The ideal candidate for this position will have the following experience and qualifications: 

• Minimum two years’ experience in hospitality or guest service-related work.
• Experience in a spa environment preferred.
• Proficient in English (Read/Write/ Speak – Essential)
• Proficient in additional language (Preferred: Read/Write/Speak - Russian, German, French or Arabic)
• Experience working with Opera preferred but not required.

About the Benefits: 

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.