Guest Services Executive - Palace Lounge - Jumeirah Al Qasr

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

 Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About The Job 

• Supervise and mentor the guest services team, providing training, support, and performance feedback to ensure high standards of service. 
• Oversee daily guest service operations, ensuring adherence to service standards, policies, and procedures. 
• Handle escalated guest issues and complex situations with a focus on resolving problems and maintaining guest satisfaction. 
• Develop and implement service standards and procedures, monitoring compliance and adjusting as needed. 
• Analyze guest feedback and service metrics to identify trends and areas for improvement, implementing strategies to enhance the guest experience. 
• Facilitate communication and coordination between guest services and other hotel departments to ensure seamless service delivery. 
• Monitor and evaluate the performance of guest services staff, providing coaching and addressing any performance issues. 
• Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty. 
• Manage critical incidents and emergencies, ensuring effective response and communication to protect guest safety and satisfaction. 
• Review and streamline guest service processes to improve efficiency, reduce wait times, and enhance the overall operational workflow.

About You 

The ideal candidate for this position will have the following experience and qualifications:

• 1-2 years of experience in customer service or front desk roles within the hospitality industry. 
• Microsoft Office (Basic Knowledge) 
• Micros, Epicure Restaurant Reservation system 
• Proficient in English (Read/Write/ Speak – Essential) 

About The Benefits 

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.