Job Description
Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.Job DescriptionThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.QualificationsA strong focus on customer service with Luxury Hotel backgroundPrior experience in hotel front office operations is preferredExcellent communication skills; fluency in English/Arabic/German/French/Italian is requiredBe able to work shifts, weekends and public holidaysComputer skills in Ms Office; experience with current Property Management Systems (PMS) is preferredProblem resolution skills Additional InformationLuxury Hotel Experience
