Guest Service Agent - Residences

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

About the role

The Guest Service Agent oversees the lobby and arrival/departure experience of Four Seasons Abu Dhabi Residences.

What you will do

1.    Provide a friendly and professional service that always exceeds residents’ expectations.
2.    Escort arriving residents and their guests to their room, handling their luggage with care and efficiency and assisting with all requests.
3.    Store and retrieve residents luggage and belongings, answer telephones, deliver messages, packages, flowers, etc. to their apartments; run errands for residents and the concierge staff.
4.    Maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas.
5.    Perform other tasks or projects as assigned by the Director of Residences and Residences Manager.

What you bring
•    A minimum of at least 1+ years of experience in the similar role in a luxury brand

•    An outgoing personality and a can-do approach to an assigned task 

•    High level of understanding and knowledge of Residential

•   Proficient in English (speaking, reading, writing)

•    Excellent interpersonal, verbal, and written communication skills

What we offer
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

•    and so much more!