Guest Service Agent at Intercontinental Dubai Marina Hotel and Residence

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Guest Service Agent.

InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

A little taste of your day-to-day

Your role will include but not be limited to:       

• Administering check in of all guests and maintaining record of all special requests at time of arrival.
• Attending all phone calls and providing all appropriate information to guests and performing pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.
• Determining and ensuring compliance to all key control policies and manage all safe deposit boxes for guests.
• Coordinating and assisting concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.
• Evaluating everyday status of all hotels and coordinate with various departments such as reservation, sales and valet to ensure optimal level of guest satisfaction.
• Managing and greeting all customers efficiently, monitor and resolving all requests and provide all required information such as room rate and directions and assist all in registration process.
• Monitoring all check ins and provide guest with room keys, certificates and coupons in welcome folder and evaluate all credit card details prior to acceptance.
• Maintaining records of all vouchers and travelers checks and maintain knowledge on all currency conversion rates and provide inputs for same.
• Managing all communication with guests and ensuring satisfaction at time of check out and monitor all packages and faxes for guest and divert same to guest room.
• Administering all guest complain and resolve all issues appropriately and within time limit.
• Checking all registration process for guests and maintain record of all personal information and ensure staff member to accompany guest to room.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Minimum of 1 – 2 years of experience in similar role
• Strong interpersonal skills and excellent command of written and spoken English. Additional language is an advantage
• Flexible with working hours and a team player.
• Should be impeccably groomed and presentable.
• Excellent communication skills.
• Flexible with the rotating shifts.

What you can expect from us:

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?