Guest Relations Manager, Studio Frantzén
(14140 )
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
As a Guest Relations Manager in Studio Frantzen, you will be a key representative of the restaurant, responsible for building and developing relationships with guests staying in the resort, local Dubai residents, and regular guests in order to drive customer loyalty and maximize revenue. This position will focus on the handling and booking of the higher end/top tiered guests arriving at Studio Frantzen. The Guest Relations Manager will be responsible for sourcing and servicing new business in and out of the Dubai Market. You will own the guest database and work with the F&B sales team to capture sales and coordinate group bookings as well as manage the bookings platform in coordination with the outlet management to ensure business is maximized in the short, mid and long term.
About You
Let your personality and skills take the stage while you create hospitality connections with the guests - we are on a look out for energetic Food & Beverage professional who does not shy away from being part of a Dubai life. Ideally you should have 2-3 years experience in Guest Relations or customer development within a high-end restaurant in Dubai or the European market. We would also require you to have a “blackbook” where you have created clientele over the years. International exposure is also preferred for this role together with excellent communication skills and fluency in one of the following languages: Spanish, Italian, Russian, French, German, Italian
We are also open to a Reception Manager who wants to take that next step in their career and enjoys working in a KPI/sales driven environment and wants to excel in more of a revenue generating position, building on their connections across F&B and the UAE.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
