Guest Relations Manager - InterContinental Abu Dhabi

InterContinental Abu Dhabi is a luxurious and iconic 5-star hotel offering exceptional experiences in the heart of Abu Dhabi. Renowned for its world-class service and beautiful facilities, we pride ourselves on providing our guests with personalized attention, unforgettable moments, and a warm, welcoming atmosphere. We are currently seeking a dynamic and experienced Guest Relations Manager to join our passionate team. 

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

As the Guest Relations Manager, you will be the face of the hotel, ensuring that each guest’s experience is memorable and meets the highest standards of service excellence. Your responsibilities will include, but are not limited to:

• Leading the Guest Relations team to ensure outstanding service delivery.
• Greeting VIP guests upon arrival and ensuring their needs are met throughout their stay.
• Overseeing guest feedback and ensuring timely and effective resolution of any issues or complaints.
• Collaborating with various hotel departments (Housekeeping, F&B, Concierge, Front Desk) to ensure smooth and seamless guest experiences.
• Monitoring guest satisfaction and ensuring that high service standards are maintained across all touchpoints.
• Coordinating special requests and ensuring that the hotel anticipates and exceeds guest expectations.
• Managing and promoting the hotel’s loyalty programs.
• Conducting regular staff training to ensure the team is knowledgeable, professional, and aligned with our service standards.
• Handling guest correspondence and special requests, ensuring all details are carefully communicated and executed.

What we need from you:

• Proven experience (3+ years) in a Guest Relations or similar role within the luxury hotel industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills with a high level of professionalism.
• Ability to anticipate guest needs and go above and beyond to ensure satisfaction.
• Fluency in English (additional languages are a plus).
• In-depth knowledge of the local culture and the tourism industry in Abu Dhabi is preferred.
• A passion for hospitality and providing exceptional guest experiences.

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.