Guest Relations Executive

We are partnering with a tech-enabled hospitality firm and a leading provider in the luxury hospitality sector, offering innovative accommodation experiences. They are looking for a Guest Relations Executive to join their team in Dubai.

Responsibilities:

• Liaising with the housekeeping and maintenance teams to ensure all properties are ready for guests and are always at their mint condition
• Reviewing the guests arrival and departure lists daily
• Meeting & greeting guests on their arrival; and making sure they have a smooth departure
• Collaborating effectively with members of the concierge and security of the properties
• Making sure all guests needs are fulfilled
• Overseeing guest experience throughout their stay from arrival to departure
• Handling all challenging situations and issues in the properties that could occur during guests stays
• Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
• Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operation
• Working on other tasks or ad-hoc projects/activities as required

Qualifications

• Experience in guest relations roles within a holiday home operator in the UAE (applicant with no such experience will be disqualified)
• Ability to work in shifts based on rotating daily roster, including on weekends and holidays
• UAE driving license is a must
• Dubai work experience is a must
• Fluent English speaking is mandatory
• Arabic speaking is a plus
• Ability to solve tough problems on the fly
• Ability to handle pressure
• Ability to prioritize and manage multiple tasks