Guest Experience Executive (Based in Abu Dhabi)

Requirements

Job Requirements:

• Provide high-level customer service to all guests by maintaining a pleasant, professional, friendly, and outgoing attitude.
• Meet and greet crew and guests arriving at the FBO terminal and manage their passports, documentation, and custom requirements.
• Attend crew and guests’ requests, such as seating arrangements around the FBO terminal, in a timely and accurate manner.
• Coordinate with operations team to ensure meticulous planning and organization.
• Prepare and maintain required reports on daily basis.
• Handle guests’ constructive feedback pleasantly and courteously
• Compile and organize the flight details for the passengers scheduled to arrive the next day.
• Coordinate movement of passengers and luggage both outside and inside the FBO terminal.
• Assist in tasks during work events including exhibitions/shows/photoshoots.
• Must have a confident and positive approach as well as pleasant personality which is crucial.
• Coordinate with Butlers and F&B team for providing excellent service for a memorable guest experience.
• Identify and champion new ideas and initiative. Foster a culture of innovation and continuous improvement.
• Complete any other duties assigned by Team Leader and Line Manager.