Job Description
Hey there!
Are you one of those creative minds? A character, a storyteller?
Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
Join the audition as a Guest Engagement Agent and start scripting your own story at Paramount Hotels Dubai.
Job Purpose:
To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Paramount Hotel and build lasting relationships by following our core values
Job Description:
- Comprehensive knowledge of the Hotel, including all departments, services and outlets
- Prepare welcome letters for all arriving guests, provide a warm welcome and offer assistance to all guests entering the hotel
- Ensure the lobby is clean, the furniture and newspapers look presentable at all times
- Conduct hotel tours every time it is required
- Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests and ensure cold and warm towels are always available, as per the number of arrivals
- Prepare departure letters and deliver one day prior to check out date
- Check the arrivals detailed report for the following day and day after to highlight special requests
- Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms
- Check guests profile and identify repeat guests and prepare next day’s VIP arrival list
- Check inspected rooms prior to arrival and ensure they are set up according to guest preferences
- Raise purchase orders and requisition for guest supplies and office supplies and keep track of pending orders and monthly requisition costs
- Upsell hotel facilities and conduct hotel tours every time it is required
- Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times and Update guest preferences and guest feedback in profile notes
- Perform any related duties and special projects as requested by Management
Qualification and Experiences:
Essential:
- Minimum of 2 years’ experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five star hotel with more than 500 rooms
- College Degree or Diploma in Hospitality Management or equivalent
- High level of verbal and written English
Desirable:
- Preferably additional language (Arabic, Russian, French, Spanish, Italian, German)
- Knowledge of Microsoft Office applications
- Knowledge of OPERA PMS or similar software
