Guest Care Agent
(9113)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About The Role
As Guest Care Agent you will act as a key ambassador of Global One&Only One Zaabeel and Clinique La Prairie family who offers the most advanced health programs, within a luxury medi-clinic environment. You will be the main point of contact for clients, answering phone calls and ensuring email enquiries are replied to. You will coordinate the client journey with the experts/therapists of the other services of the Wellness center, in order to provide a well-rounded experience to each client /patient & maintain high level of professional standards.
About You
You should have a minimum of 3 years experience in a similar role as Receptionist or Guest Relations Agent, in a Spa or Wellness environment with excellent communication, interpersonal and leadership skills. Additional languages such as Arabic, French, Russian, Spanish, German, or Mandarin would be advantageous.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.