Job Purpose:
This role shapes and executes our Ocean Freight Product Development Strategy, takes responsibility for defining our LCL strategy and supports in the introduction of innovative customer solutions. This role will work closely with cross-functional teams to in particular drive up growth, improve service offerings, and enhance the customer experience. Responsible for bringing subject matter expertise towards the commercial organization across LCL and FCL, evaluating and understanding deeply our product service map capabilities and helping develop new products which, at its end-state, offer clients the network and expected customer experience of a leading global logistics company in the sector.
This includes supporting commercial (industry verticals, sales, tender management) in defining solutions meeting customer requirements/needs, implementing the products in the required areas, and developing Ocean Freight Products and their standardization based on global, regional and industry vertical-specific needs. This role would also support in the pre-assessment of global tenders, with a specific focus on LCL.
Job Accountabilities:
- Analyse the existing LCL volumes, co-loader arrangements and CFS partnerships to help define the best strategic approach for our LCL product.
- Organise our LCL product to ensure that the regional needs are accounted for and that we can maximise yields with either an own, co-loader or combined strategy to service our clients and support our growth.
- Build strong relationships with the sales community: Sales Management, Field Sales, GKAM’s and vertical leaders being the conduit into Ocean product.
- Meet with key clients along with the commercial responsible to help articulate the ocean logistics propositions and position DP World Ocean in the best place prior to a tender release.
- Collaborate with tender and solution teams to offer competitive offerings to actual/potential customers.
- Feedback important client trends, needs and requirements, along with any other intelligence gleaned to the procurement specialists to aid them with their activities.
- Develop a deep understanding of our global capabilities across the pillars and geographies and ensure you are well placed to promote these.
- Collaborate with our Ports & Terminal and Marine Service colleagues to ensure we build E2E solutions that are as unique to the industry as possible.
- Use the knowledge of our capabilities to develop sub-products that the vertical clients need.
- Ensure these products have a go to market naming, one pager and appropriate pricing and operational process.
- Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
- Perform other related duties as assigned.
Qualifications, Experience & Skill:
- Bachelor’s degree in business, Logistics, or a related field; MBA or relevant advanced degree preferred.
- Ten years of experience in Ocean Freight logistics, with a proven track record in commercial, solutions, product development and knowledge of implementation.
- Previous experience in the development and operation or commercial sales of LCL.
- Previous relations with Ocean lines, global accounts and industry vertical know-how.
- Strong understanding of Ocean Freight industry dynamics, market trends, and regulatory requirements.
- Excellent communication, negotiation, and client relationship-building abilities.
- Proven ability to drive strategic initiatives and achieve measurable results.
- Innovative mindset with the ability to think creatively and solve complex problems.
- Proficiency in industry-specific software and tools.
- Proven track record in general management, preferably in a multinational environment.
- Ability to navigate within a matrix organisation with a start-up mindset and to manage strongly across a network. Building solid relationships across all levels of a company.
- He or she will have significant experience managing cross-functional teams and demonstrated success and accountability for results.
Communications and Working Relationships
Internal:
- Global Head Ocean freight procurement and pricing (collaboration).
- Region / Cluster Freight Forwarding Responsible (collaboration).
- Region / Cluster Heads of Ocean Freight (collaboration).
- Country Ocean Freight organisations as we continue to build it up.
- Other Product Vertical reporting to CCO Group / CCO Logistics (Contract Logistics, Market Access, LLP, etc...) to identify opportunities and leverage capabilities/assets (collaboration).
- Other Pillars (Ports & Terminals, Marine Services) to identify opportunities and leverage capabilities/assets (collaboration).
External:
- Customers, Ocean Carriers, Industry Organisations, Logistics providers (e.g. RFS, GHA), stakeholders and agents.
#LI-LP1
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
